🛠️IT Support

Reliable IT Support with AI-Assisted Diagnostics

Proactive IT support that keeps your systems, networks, and infrastructure running smoothly, securely, and without interruptions — with fast response and AI-powered issue prevention.

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15min
Response time SLA (Enterprise)
24/7
Monitoring & incident alerts
99.9%
System uptime maintained
50+
Business clients supported
What We Offer

IT Support Services

A full range of it support solutions — from strategy to execution.

🖥️

Remote IT Support

Fast remote technical support to resolve issues quickly and minimise downtime for your team.

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Server & Infrastructure

Professional server administration, cloud systems management, and on-premises infrastructure.

🌐

Network Setup & Maintenance

Secure network design, firewall configuration, Wi-Fi, VPN, and network performance monitoring.

📧

Email, DNS & System Config

Business email setup, DNS management, domain configuration, SSL certificates, and system services.

🤖

AI-Assisted Monitoring

Intelligent detection systems that identify anomalies, predict failures, and alert your team proactively.

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Backup & Recovery

Automated encrypted backups, disaster recovery planning, and rapid restore from any point in time.

Key Benefits

Why businesses choose our IT Support

Proven results, transparent pricing, and a dedicated team that treats your project like their own.

Reduced downtime — proactive maintenance prevents issues before they occur
Improved system stability and consistent performance for your team
Stronger security posture with regular patching and configuration audits
Predictable monthly IT costs — no surprise bills for emergency fixes
Expert support available when your team needs it most
Scalable infrastructure that grows with your business needs
Why Grafix Solutions

The agency that delivers, not just promises

🏆

15+ Years Experience

Over a decade delivering digital projects for 600+ clients across Bulgaria and Europe.

⚡

Fast Turnaround

We commit to realistic timelines and deliver on time — no endless delays or excuses.

🤝

Dedicated Support

A real team you can call. Monday to Friday, 9–18 EET, plus emergency support when it matters.

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Transparent Pricing

Fixed-price projects and clear monthly retainers. No hidden fees, no surprise invoices.

FAQ

Frequently Asked Questions

IT support plans start at €199/month for up to 10 devices, covering helpdesk support, monitoring, backup management, and security updates. Per-device pricing starts at €25/month for larger organizations.
Typical coverage includes helpdesk support, server and network monitoring, backup management, security patching, email administration, and regular system health reports. We customize based on your infrastructure needs.
Critical issues like complete outages or data breaches get a 15-minute response on Enterprise plans and 1-hour on Business plans. Automated remediation handles common issues before you even notice them.
Yes. We support Windows Server, Windows workstations, macOS, all major Linux distributions, and mixed environments. We also manage Microsoft 365 and Google Workspace administration.
Yes. We handle the transition professionally — starting with an infrastructure audit, followed by documentation, knowledge transfer from your current provider, and a smooth cutover with zero disruption to your operations.
Absolutely. We configure and manage secure remote access via VPN and zero-trust architecture, cloud collaboration tools, endpoint management, and security policies for distributed teams working from any location.
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Ready to get started with IT Support?

Contact our team for a free consultation and quote. We respond within 1 business day.

contact@grafixsolutions.eu·Mon–Fri, 9:00–18:00 EET