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Terms of Service

Last updated: April 2026

These Terms of Service (“Terms”) govern every engagement between Grafix Solutions Ltd., a company registered in Bulgaria under EIK 207362534 (“Grafix Solutions”, “we”), and any client (“Client”, “you”) that uses our website or purchases our services. By accepting a written proposal, signing a contract, or using our services, you agree to be bound by these Terms.

1. Services

Grafix Solutions is a full-service digital agency. We provide, among others, the following services: web design and development, e-commerce, AI solutions and automation, cybersecurity, custom software development, mobile apps, graphic design, CRM solutions, QR menus, web hosting, IT outsourcing and IT support. The exact scope, deliverables, timeline and price of each engagement are defined in a written proposal or contract (“Statement of Work”) signed by both parties.

2. Acceptance of terms

These Terms take effect when you (a) accept a proposal in writing (including by email), (b) sign a contract with us, or (c) make any payment to us. If you do not agree with these Terms, please do not use our services. In case of conflict between these Terms and a specific Statement of Work, the Statement of Work prevails.

3. Quotes & pricing

  • Quotes are valid for 30 days from the date of issue unless stated otherwise.
  • All prices are in EUR and are exclusive of VAT unless explicitly marked otherwise.
  • Fixed-price projects are scoped based on the information you provide. Changes to the scope will be handled through a written Change Request at our current hourly rate.
  • Hourly-rate work, third-party costs (domains, licenses, APIs) and rush fees are billed separately and disclosed upfront.

4. Payment terms

  • Deposit: 50 % of the project price is due before we start work.
  • Final payment: the remaining 50 % is due on delivery, before final hand-over of source files or production deployment.
  • Subscriptions (hosting, maintenance, HelloPOS plans) are billed monthly or annually in advance and auto-renew until cancelled.
  • Payment methods: bank transfer, card payment or other method agreed in writing.
  • Late payment: invoices overdue by more than 14 days incur statutory interest under Bulgarian law. We reserve the right to pause work or suspend services until overdue amounts are settled.
  • Payments made are non-refundable once corresponding work has been performed, except as required by law.

5. Client responsibilities

To deliver on time and on budget, we rely on you to:

  • Provide accurate, complete and timely content, assets, logins and feedback.
  • Designate a primary point of contact with authority to approve deliverables and decisions.
  • Review and respond to deliverables within 5 business days unless agreed otherwise. Delays in your feedback extend the timeline accordingly.
  • Own, or be licensed to use, all materials (text, images, logos, code) you supply to us, and indemnify us against any third-party claim arising from them.

6. Intellectual property

6.1 Client deliverables

Upon full payment of all fees under a Statement of Work, you receive a perpetual, worldwide, non-exclusive licence to use, modify and host the final deliverables for your own business purposes. Unless otherwise agreed in writing, the underlying source code, design systems, frameworks and reusable components remain the property of Grafix Solutions.

6.2 Our pre-existing IP

Any tools, libraries, templates, methodologies or know-how we bring to the project remain our exclusive property. We grant you a licence to use them strictly as part of the deliverables.

6.3 Third-party components

Open-source and third-party components are provided under their respective licences. Their use is at your own risk and subject to those licences.

6.4 Portfolio rights

Unless you object in writing, we may reference your company name, logo and a short case study of the delivered work in our portfolio and marketing.

7. Confidentiality & NDA

Each party agrees to keep confidential all non-public information disclosed by the other party in connection with the services (“Confidential Information”) and to use it only for the purpose of performing or receiving the services. This obligation survives termination for 3 years. It does not apply to information that is (i) publicly known through no breach by the receiving party, (ii) independently developed, or (iii) required to be disclosed by law. On request we sign a separate Non-Disclosure Agreement before receiving your Confidential Information.

8. Warranty

We warrant that our services will be performed in a professional, workmanlike manner. For 30 days after delivery of a project, we fix bugs in our code free of charge. The warranty does not cover changes made by you or third parties, third-party services outside our control, content errors, hosting misconfiguration, or issues caused by browser or OS updates released after delivery.

9. Limitation of liability

To the maximum extent permitted by law, our total liability for any claim arising out of or in connection with a Statement of Work is limited to the fees you paid to us for the specific deliverable causing the claim, during the 6 months preceding the claim. We are not liable for indirect, incidental, special, consequential or punitive damages, including loss of profit, loss of revenue, loss of data or loss of goodwill. Nothing in these Terms excludes or limits liability for gross negligence, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

10. Termination

  • Either party may terminate a project for material breach if the breach is not cured within 14 days of written notice.
  • If you terminate a project without cause, you will pay for all work performed and expenses incurred up to the date of termination, plus a cancellation fee equal to the non-refundable deposit.
  • Subscriptions can be cancelled at any time with effect at the end of the current billing period. Cancellation does not entitle you to a refund of prepaid fees.

11. Force majeure

Neither party is liable for delays or failures caused by events beyond reasonable control, including natural disasters, war, strikes, internet or power outages, or large-scale failures of third-party platforms.

12. Data protection

We process personal data in accordance with our Privacy Policy. Where we act as a processor on your behalf (for example, while building your CRM), we will sign a separate Data Processing Agreement (DPA) compliant with Art. 28 GDPR.

13. Governing law

These Terms are governed by the laws of the Republic of Bulgaria, excluding its conflict-of-law rules. The UN Convention on Contracts for the International Sale of Goods does not apply.

14. Dispute resolution

The parties will first try to resolve any dispute amicably, by written negotiation. If this fails within 30 days, the dispute will be submitted to the competent Bulgarian courts at the seat of Grafix Solutions. Consumers retain all mandatory rights under applicable law, including the right to bring proceedings in the courts of their habitual residence.

15. Changes to the Terms

We may update these Terms from time to time. The current version is always published at grafixsolutions.eu/terms. Material changes will be communicated to active clients by email.

16. Contact

For questions about these Terms or your contract, contact us at contact@grafixsolutions.eu.