At Grafix Solutions, we provide intermediary services to facilitate and coordinate digital solutions by acting as a bridge between our clients and third-party service providers. Our role is to ensure smooth communication, project management, and delivery of services that meet your business needs.

Scope of Intermediary Services

  • We assist in selecting, liaising with, and managing third-party vendors on your behalf.

  • We coordinate timelines, deliverables, and quality assurance to maintain project standards.

  • We provide a single point of contact for all project-related communication to simplify your experience.

Responsibilities and Limitations

  • While we strive to partner with reputable and reliable service providers, Grafix Solutions does not assume direct liability for the products or services delivered by third parties.

  • Clients are encouraged to review and agree to the specific terms and conditions of any third-party services engaged during the project.

  • Grafix Solutions will notify clients of any significant issues or risks related to third-party services as soon as they become aware.

Confidentiality and Data Protection

  • We ensure that all communications and data shared between clients and third-party providers are handled securely and in compliance with applicable data protection laws, including GDPR.

  • Any data processed as part of intermediary services will be treated with strict confidentiality and used solely for the purpose of service delivery.

Support and Escalation

  • Grafix Solutions provides ongoing support related to intermediary services and will act promptly to resolve any issues arising from third-party interactions.

  • Should a dispute or concern arise related to a third-party provider, we will facilitate communication and seek to find a satisfactory resolution.

For further inquiries regarding our intermediary services or to report any concerns, please contact us at info@grafixsolutions.com.